We stood there for about 30 minutes going back and forth. I travel a lot and advised her when Southwest delivers my car seat and travel bag I will give them both (car seat and car seat bag) of theirs back. I asked to speak to the manager and Arlesha Pleasent (pictured above) came out with the nastiest attitude as if I was asking her to come out of her pocket to pay for the car seat bag.

Diane brought out the replacement car seat in a travel bag, but refused to loan it to me. However, my car seat was also in a travel bag that needed to be replaced. Louis back to Charlotte again, only to have my car seat that I checked in not put on the plane! Once again Diane Bonefont was at the ticket counter and gave me a loaner car seat. I was sent home with no replacement and no check to replace my infant's stroller. They filled out a report and said I can try to talk to customer service to see if they will replace it. I went to the ticket counter where Diane Bonefont and a manager both told me they do not cover damages only losses. I know my stroller was intentionally dismantled to make it fit smoother under the plane. The top bassinet/carrier part was also disconnected, which was connected when I checked it in and zipped it up. I flew from Syracuse to Charlotte 4/24 when I get my stroller bag I noticed it was partially unzipped, when I go to get the stroller out I see both wheels are broken off and placed under the stroller. Deplorable customer service! They deserve a negative star.

Southwest airlines reviews charlotte